One inbox
WhatsApp, email, SMS and in-app messages arrive as tickets in one shared inbox, so nothing gets lost in someone's phone.
Rules that route
Assign tickets automatically, send them to the right team, and escalate before a deadline is missed.
Deadlines you can see
Every ticket carries a response and resolution deadline. The ones at risk rise to the top.
Knowledge base
Write an answer once and reuse it in replies, so the team answers the same question the same way.
Customer history
Every conversation a customer has had with you, on one page, before you reply.
Reports
Response times, backlog and each agent's workload on the overview dashboard, from your own tickets.
Ready to see it with your own customers?
Tell us a little about your team and we'll set your workspace up with you.