Terms of Service

These terms cover Bliss at bliss.hudumika.tz: the public pages, the support portal that businesses use to answer their customers, and the contact form a business can give its customers. Bliss is operated by Hudumika, contactable at bliss@hudumika.tz. By signing in or using Bliss, you agree to these terms.

Bliss is in early access. Features may change, and we may pause or end a workspace's access while the service is shaped. We'll tell workspace owners before any change that affects their data.

Sign-in is handled by Ondi, Hudumika's identity service. You're responsible for keeping your Ondi account secure. Bliss never issues a separate password.

A business that uses Bliss owns the tickets, messages, customer details and knowledge-base articles in its workspace. It is responsible for having a lawful basis to record its customers' details and messages, and for what its team writes in replies. We process that data to run Bliss for the business, as described in the Privacy Policy.

If you are a customer of a business that uses Bliss, your support relationship is with that business. Contact it about your ticket; we can't answer on its behalf.

Don't use Bliss to send unlawful, abusive or misleading messages, to collect data you have no right to, to try to reach other workspaces' data, or to interfere with the service or any other Hudumika system.

We work to keep Bliss available and correct, but during early access it is provided as it is, without a service-level guarantee. To the extent the law allows, Hudumika isn't liable for indirect losses arising from use of Bliss.

These terms are governed by the laws of the United Republic of Tanzania.

We'll update these terms as Bliss leaves early access, including when pricing is set. The date at the top shows the latest version.