Privacy Policy

Bliss is a customer-support service operated by Hudumika, a Tanzania-based group of business tools (Ondi, Tuma, CRM and others). This policy covers bliss.hudumika.tz and describes what Bliss does today. Contact us at bliss@hudumika.tz.

• Signing in with Ondi gives Bliss your name, email address, profile photo and organisation, from a signed token issued by Ondi. Bliss never sees your password.
• Support tickets: the subject, the messages, and the customer's name, email address, phone and WhatsApp numbers and company, where given. Tickets reach Bliss from a business's own contact form, from other Hudumika apps such as Tuma and CRM when their users ask for help, or are logged by the business's team (for example after a call).
• Team activity: who replied, assigned or changed a ticket, and when; satisfaction scores and feedback a customer chooses to give.
• Knowledge-base articles a workspace writes.
• If you email us, your message reaches our inbox like any email, and we use it to reply.

To run each business's support desk: showing tickets to its team, routing them by its rules, tracking response deadlines, and notifying the team of new activity. Suggested replies are written by Bliss itself from a template; ticket content is not sent to outside AI services. We don't sell data or use it for advertising.

Only Hudumika services that Bliss works with: Ondi (sign-in), Hudumika's notification service (alerts to the team), and Tuma or CRM when a ticket came from, or is linked to, that app for the same business. Each workspace's tickets are visible only to that workspace's team. We disclose data to authorities only when the law requires it.

Essential cookies only: a sign-in session cookie (HTTP-only, up to 7 days), a short-lived cookie that protects the Ondi sign-in step (10 minutes), and one that remembers your language choice. Your light or dark theme is kept in your browser. No analytics, advertising or third-party tracking cookies.

Tickets and their messages are kept for as long as the business's workspace is active, so its team can see a customer's history. A business can ask us to delete its workspace data, and we'll confirm when it's done.

You can ask to see, correct or delete personal data about you, under Tanzania's Personal Data Protection Act. If your data is in a business's workspace because you contacted that business, ask the business first; we'll help it respond. For your own Bliss sign-in, write to bliss@hudumika.tz.

We'll update this policy when Bliss changes what it collects or who it works with. The date at the top shows the latest version.